Claims

In order to access the complaints book, please click here .

In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage or to an Alternative Dispute Resolution Entity (RAL).

For more information, consult the Consumer Portal at www.consumidor.pt .

In view of the objective of continuous improvement of the services provided, Fmartitaconcept. will seek to answer and resolve complaints submitted by the User within 5 (five) working days, via email info@fmartita.com.